Shipping Policy

Shipment processing time
Order made before 10AM on a business day are shipped the same day. Order made after 10AM are shipping the next business day

Business Day Definition
As we are located in Victoria, our business days are Monday to Friday, excluding Victoria and National holidays. 

Delivery Days
Deliveries by AusPost are made Monday to Friday, with Saturdays being added during peak times. AusPost may not delivery if it's a state or national holiday in your location. 

Shipping Options
We ship all of our parcels via AusPost. You can select the shipping method at the time of checkout. You location, and network congestion will affect delivery timeframes. This information is general in nature and does not guarantee delivery within a certain timeframe.

AusPost Regular Parcel
Cost $8.99
Australia wide only
Transit Time = 3 - 7 business days

AusPost Express Parcel
Cost $12.99
Australia wide only
Transit Time = 1 - 3 business days

AusPost EMS International Regular
Cost $20.99
New Zealand only
Transit Time = 5 - 10 business days

Shipment to P.O. boxes or Parcel Locker addresses
As we use AusPost, we can deliver to PO Boxes, Parcel Locker and Parcel Collect addresses.

Shipping communication
You will receive an email when we pack your order supplying you with the tracking number for your order. You can use this tracking number to check the delivery status of your order, and get up estimated delivery dates.

Customs, duties, and taxes
Where we ship products overseas, we will declare the amount paid for the items in the order as the declared amount. We will not modify this to avoid possible duties and taxes.
The customer is solely responsible for any duties, customs or taxes due on the order. If the customer refuses to pay, the order will be treated as a change of mind return.

Damages
Where an order has been damaged in transit, please save the packaging and the item as we will need this for the insurance claim with AusPost. We will require images of the parcel packaging and the products to enable this process

Lost Items
If your parcel has surpassed the AusPost delivery estimate, we will contact AusPost on your behalf to follow up on the order. If the parcel has been deemed lost in transit, we will supply you with a full refund (products and shipping) or send out a new order with a free upgrade to express post, whichever you prefer.

Returns Policy
Please see our returns policy here: policy

Click and Collect Failed Pickups
If you order from us and select "Click and Collect" from our Yarraville pickup location, but failed to pick up within 10 business days, it will be returned to us. In this instance, we will refund you to your original payment method, minus a $5.00 service charge.

For more information, email support at support@coreconnectaust.com.au or call 0390887510.