We accept these secure payment methods at checkout:
VISA Mastercard Amex Apple Pay Google Pay Paypal Afterpay Link
The options shown at checkout may vary by device, browser, and region.
Currency & Tax
All prices are shown in AUD.
All prices are shown inclusive of GST.
Your bank or card issuer may add currency conversion fees if you pay with a card in a different currency.
Secure Payment Processing
All payments are processed through a certified PCI-DSS compliant payment gateway, with wallet options such as Apple Pay, Google Pay, and Shop Pay for accelerated checkout.
Card details are entered directly into the secure gateway, encrypted in transit, and handled by the gateway. Core Connect Aust does not see, transmit, or store your full card number, expiry date, or security code at any point.
We only receive confirmation of whether the transaction is authorised.
When you are charged
Your payment is processed when you place your order. Some banks may apply a temporary authorisation hold before the charge is finalised.
This is standard, and your bank releases it if the transaction does not complete.
Declined Payments
If your payment is declined, your order is not created, and no charge is applied. Common reasons include insufficient funds, an expired card, incorrect details, or a fraud check by your bank.
If this happens, check your details, contact your bank, or try a different method.
Order confirmation
Once your payment is authorised, you will receive an order confirmation by email at the address you gave at checkout.
If it does not arrive within a reasonable time, check your spam folder and then contact us at support@coreconnectaust.com.au
Fraud prevention
Orders are screened by automated fraud detection. Orders flagged as high-risk may be held for manual review, require extra verification, or be cancelled at our discretion.
If we cancel a flagged order, any pending charge is reversed.
Refunds
Refunds are issued witin 3 days of an approved return arriving back at our warehouse, to the original payment method used for the order. The time to appear depends on your bank and payment provider and typically ranges from 3 to 10 business days.
For full refund eligibility and the process, see our Return & Refund Policy.
Click and Collect failed pickups
If you order from us and select "Click and Collect" from our Yarraville pickup location, but failed to pick up within 10 business days, it will be returned to us.
In this instance, we will refund you to your original payment method, minus a $5.00 service charge.
Contact for Payment Enquiries
If you have any questions about your payment, charges, or billing, please contact:
